Frequently Asked Questions

Please take a look at our F.A.Q section to the right for answers to our most frequently asked questions. If you do not find the answer you are looking for and require immediate assistance do give us a call at 1-877-595-4465, or fill out a contact form located in the Contact Us page.


Ordering Information

How do I place an order?

Visit our CUSTOM CATALOG section, and get a custom cataloged built for you based on what products you have. No more filtering through hundreds of printers to order.

What is the cost of shipping?

Shipping is very inexpensive. Shipping will be based on the amount you order, and the distance it needs to be shipped. As a limited introductory offer any purchase greater than $75 will be shipped FREE of charge!

Will you ship to international locations?

At this time we only ship to US.

Which credit cards do you accept?

 We accept VISA, MasterCard, Discover, and American Express

Is it possible to cancel my order?

If you want to cancel an order you may do so by calling our customer service department at 1-877-595-4465. Orders cannot be cancelled after they have been shipped.

How can I exchange an item?

For speed and simplicity, please place a new order for the items you would like and return the items you desire for a refund. Please request an RMA, and once we receive the returned item, your refund will be processed. To receive a replacement, simply place a new order for the item you sires.

Technical Information

What is OEM?

An OEM (Original Equipment Manufacturer) is a company that builds a product that it sells under its own company name and brand. An OEM, such HP or Epson, will manufacture the product and assign a unique part number to that product. We provide the OEM part number to assist you in finding a compatible cartridge.

What is MICR Toner?

Micr toner is a specially formulated toner to encode the numbers and symbols on the bottom line of checks for high speed magnetic or optical processing.

What is compatible cartridge?

There are two types of compatible cartridges: the first type is compatible with most Copiers, Fax Machines, Ink Jets, and Printer Ribbons and is brand new, the only difference--it is manufactured by a different company. The second type of compatible cartridge is made from recycled plastic and parts.

What is a remanufactured cartridge?

A remanufactured cartridge is a cartridge that has been recycled to OEM specifications. The process includes inspecting the old cartridge, replacing all worn parts, and print testing the cartridge for quality. All PDSToner's remanufactured cartridges are 100% guaranteed.

Do compatible or remanufactured cartridges last as long as OEM?

All of our compatible or remanufactured cartridges are manufactured according to OEM specification, and will equal the same page yield as their OEM counterpart.

Will a remanufactured cartridge void my machine's warranty?

No! Your manufacturer cannot void your machine's warranty for using cartridges other than theirs; however, it may void your contract if you have binding agreement to use their supplies. All of our products are 100% guaranteed to work as well as their OEM counterpart.

Environmental Information

Can I recycle my empty cartridges?

Yes! Protecting the environment is everybody’s responsibility. Big and small businesses can make a difference. Whether you use one cartridge a month or one hundred, the impact of throwing them away is the same, slowly the environment is being overwhelmed by the amount of recyclable solid waste ending up in our landfills.

As millions of laser toner cartridges are discarded every year instead of re-entering the industrial process all of us have a critical role to play. This is not a laughing matter.

At we take this challenge seriously and invite you to join our recycling efforts by offering you an Environmental Rebate for every empty laser toner cartridge you return to our facilities. And as a token of our appreciation for your participation in our recycling program, when you return 6 or more “empties” will incur the shipping costs by picking them up from your location via UPS.

For more information, please send an email to or contact us at 1-877-595-4465.